The program automatically downloads updates on your computer.ĭemirkapi found that the way SupportAssist communicates with your computer can be hijacked by bad actors. The security risk can be particularly costly for users: SupportAssist is powerful software on nearly all Dells. This “remote code execution vulnerability,” made headlines recently after being written about 17-year-old cybersecurity researcher and blogger Bill Demirkapi, who says the Dell issue has been a risk since October of 2018. The issue is with Dell’s SupportAssist program, which the company touts as “the first automated proactive and predictive support solution for PCs and tablets.” Vulnerability found in Dell’s SupportAssist: How to fix it If you have a Dell computer, your system’s security may be at risk due to a program likely preinstalled on your machine.
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